Store Policies
Beauty Service
Policies
Guarantee: at Lash Obsession we take great pride in the work we do! If you have any concerns with the Lash service you received, let us know within 3 days and we will fix it to your satisfaction at no extra charge. This is a policy we are proud to offer!
Appointment Policy: Lash Obsession requires all appointments to be reserved with a deposit.
Cancellation Policy: Lash Obsession requires 24-hour notice prior to any cancellation or rescheduling an appointment. Cancelling within 4 hours of your appointment will be considered a no-show and fees will apply. Failure to give 24-hour notice will result in 50% of the scheduled service fee. No-shows will be charged 100% of the scheduled service fee.
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Late Policies: Please notify us if you are running late for your appointment. Running late may result in your service being altered to fit the remaining time available. If you are at late, you are still required to pay for the appointment you booked. However if the time is available we will accommodate.
If you choose to reschedule do to your appointment because of not having enough time your deposit is non refundable.
Refunds: Lash Obsession does not offer refunds on services. We do however, offer a GUARANTEE POLICY (see above).
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Allergies: If you experience an allergic reaction to any of the products used during a service, please notify us immediately for assistance in assessing the situation. If you have experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know prior to your appointment. A patch test can be administered before your appointment. Simply phone or email us with this request. *Refunds are not given for allergic reactions.
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Children: If your child is able to sit and watch a Pad or play games are more than welcome. However we cannot accommodate younger children. Thank you for understanding.
SHIPPING & RETURN POLICY
Although we try our very best to process all orders within 1-2 business days, please note that the processing of your order, the parcel in transit, and or delivery may be DELAYED. Please note that we are not responsible for delays but we are more than happy to contact the shipping provider on your behalf.
Please note that with Covid restrictions, this year has been one of the business years for e-commerce and we are currently experiencing a higher volume of orders with limited staff due to covid-19 regulations in order to keep our customers & workplace safe. All shipping couriers globally (Fedex, UPS, Canada Post, DHL, etc) are all labeled as an essential sector and due to COVID-19 combined with High Volume Orders, couriers globally, are experiencing an even higher amount of shipments. We thank you for taking all of this into consideration when shopping online! We appreciate your patience & understanding.
SHIPPING OPTIONS -
We are proud to offer our customers free shipping on orders over $300 before taxes. We will cover shipping fees up to $28 - if shipping fees exceed $28, please email our team & we can apply the $28 discount to your order.
We are currently offering shipping rates with Canada Post.
(Monday – Friday, excluding major holidays). You can calculate your shipping rate after checkout. Additional fees may apply if ordering from outside of CANADA. We provide tracking information for all packages via email. Please make sure you are available in person to receive your package, as we are not responsible for stolen packages if left at the door. Any orders over $250 require a direct signature.
We are not responsible for missing packages however we will do out best to provide proper information to our shipping provided to help open a missing package investigation. All orders sent to PO BOXES will be shipped through Canada Post.
FREE SHIPPING - Discount code must be used & no additional discount codes can be applied. Applies to shipping rates of $28 or less. Customers must spend $300 before taxes to qualify for free shipping rates.
PROCESSING ORDERS
Most orders are processed and shipped within 24 hours of purchase, depending on product availability. However, orders can take 1-2 business days to process orders depending on our volume of orders received. Any orders placed on weekends or holidays will be processed and shipped the next available business day.
Once your order has been processed, transit time is anywhere between 1 and 12 business days, depending on your shipping address and chosen method of shipment. Shipments may be delayed due to internal server errors, weather, and other unexpected conditions.
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Please note that orders are shipped and delivered on business days only (Monday – Friday, excluding major holidays).
HOW WILL I KNOW WHEN MY ORDER IS SHIPPED?
Tracking information will be sent via e-mail upon shipment of goods.
Transit Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays.
REFUSED PACKAGES -
In the case that a package is refused and shipped back to Lash Obsession yeg, the item will be shipped back & all shipping expenses will be covered by the customer. No refunds will be issued.
Please note that any return shipping fees, customs duties, or other associated fees that are billed to Lash Obsession yeg by the carrier will be billed to the customer as well.
RETURN POLICY -
Lash Obsession yeg does not accept any returns. We have a limited exchange policy due to the nature of our products because we cannot restock opened/used returned goods, for health & sanitary reasons. If you wish to exchange a product, please review this policy in full and then email us at info@lashobsessionyeg.com to discuss the reason you wish to exchange your product. All items can be exchanged for an alternative item at an equal or lesser value. Customers are responsible for ALL shipping fees.
RETURN PROCEDURE -
We urge you to open your package and look at it when you receive it. All returns must be requested within 3 days of receiving your package, otherwise the sale is FINAL.
It is our goal to bring you the highest quality eyelash extension at reasonable pricing which are delivered in a timely fashion. If you have any suggestions for us, please email us! We would love to hear your feedback & suggestions.
Please allow up to 2 weeks for us to process your return once we receive your returned items. Replacement items can be sent out with your next order, as long as we receive the items being returned. Kindly email us with your order number and we will be happy to assist you. Otherwise customers are responsible for shipping fees.
LOST OR STOLEN PACKAGES-
Lash Obsession yeg is not responsible for lost or stolen orders. We will open up a missing package investigation with the carrier provider on your behalf & hopefully they can retrieve the package. We send out tracking information so that you can be available in person to receive all packages. If a claim is closed in your favor, a replacement package will be sent out. No refunds will be issued.
PRODUCT DAMAGE IN SHIPMENT OR DEFECTIVE ITEM -
Proof of damage needs to be sent within 3 days of the delivery of your package in order to initiate a damage package investigation. Please email our team at info@lashobsessionyeg.com to open up a claim. Please note, that this can take up to 7 business days to process this claim.
CANCELING AN ORDER
If you would like to cancel or change an order that you've just placed, please email us at info@lashobsessionyeg.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been processed, packaged or shipped cannot be cancelled.
WHOLESALE ORDERS, TRAINING COURSES & SALE ITEMS -
Wholesale Orders, as stated on our Wholesale Agreement, are FINAL sale.
Training Courses can not be refunded, however we are willing to reschedule the course within 1 YEAR from the course date if a student can not attend.
Items that are discontinued are also FINAL sale.